Refund policy

At UrbanVista16, we want customers to feel confident when shopping with us. If your purchase is not right for you, eligible products may be returned within 30 days in accordance with the terms below.

30-Day Return Period

You may request a return within 30 days of receiving your order.

To qualify for a return, the product should generally be returned in substantially the same condition in which it was received, with all components and accessories included where applicable.

Reasonable inspection of a product after delivery does not automatically prevent a return. However, products that have been materially damaged, altered, misused, or returned incomplete may not qualify for a full refund, except where applicable law provides otherwise.

Free Returns

UrbanVista16 provides free returns for eligible returns made within the 30-day return period.

Please contact us before sending a product back. Our customer support team will provide return instructions and, where applicable, the appropriate prepaid return method.

Products returned without following the provided instructions may experience processing delays.

How to Request a Return

Contact us at support@UrbanVista16.site and provide:

Your order number
The email address associated with your order
The product you would like to return
A brief explanation of your return request

If the product arrived damaged, defective, or incorrect, photographs may be requested to help us evaluate the issue and provide an appropriate resolution.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible. We will review the issue and provide an appropriate solution, which may include a replacement, return, or refund depending on the circumstances.

Refunds

After an eligible return has been received and reviewed, we will process the applicable refund to the original payment method.

Processing times after a refund is issued may vary depending on your bank, card issuer, or payment provider.

Original charges that were not paid to UrbanVista16, such as certain customs duties or third-party fees, may not be refundable by us.

Exchanges

If you would prefer another product, please contact customer support. Depending on availability and circumstances, we may provide exchange instructions or recommend returning the original item and placing a new order.

Cancellations

If you need to cancel or modify an order, contact us as quickly as possible.

We cannot guarantee cancellation once an order has entered processing or has already shipped. If cancellation is no longer possible, you may request a return after receiving the order, subject to this policy.

Consumer Rights

Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.

For assistance with a return or refund, contact:

Email: support@UrbanVista16.site
Phone: +1 (502) 379-7454